错误代码： 13.A3.DX | 惠普5系激光打印机 故障代码 其他系列也可以参考 | 二〇二一年五月二十七日
2021-06-01
错误代码： 13.A3.DX | 惠普5系激光打印机 故障代码 其他系列也可以参考 |
二〇二一年五月二十七日
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技术热线：朱师傅整理
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中文译本：
13.A3.DX
描述
纸盘X中的介质延迟卡纸。
在从纸盘X打印的指定时间内，介质没有到达纸盘3进纸传感器（SR21）。
ZHCN故障排除工具215
550张纸盘可以堆叠3个额外的纸盘。这些托盘具有相同的传感器，并且
连接器。
●13.A3.D3
在从纸盘3打印的指定时间内，介质没有到达纸盘3的进纸传感器。
●13.A3.D4
在从纸盘4打印的指定时间内，介质没有到达纸盘3的进纸传感器。
●13.A3.D5
在从纸盘5打印的指定时间内，介质没有到达纸盘3的进纸传感器。
建议操作
1.打开纸盘X，取出所有卡纸，然后合上纸盘。
2.打开并关闭右上门，让打印机尝试清除卡纸。.
描述
纸盘X中的介质延迟卡纸。
在从纸盘X打印的指定时间内，介质没有到达纸盘3进纸传感器（SR21）。
ZHCN故障排除工具215
550张纸盘可以堆叠3个额外的纸盘。这些托盘具有相同的传感器，并且
连接器。
●13.A3.D3
在从纸盘3打印的指定时间内，介质没有到达纸盘3的进纸传感器。
●13.A3.D4
在从纸盘4打印的指定时间内，介质没有到达纸盘3的进纸传感器。
●13.A3.D5
在从纸盘5打印的指定时间内，介质没有到达纸盘3的进纸传感器。
建议操作
1.打开纸盘X，取出所有卡纸，然后合上纸盘。
2.打开并关闭右上门，让打印机尝试清除卡纸。.
216第2章解决问题ZHCN
从www.Manualslib.com手册搜索引擎下载3。确保将纸盘宽度和长度导板设置为正确的纸张尺寸，然后将其安装到进纸匣中。
托盘，并且在填充标记上方和托盘上的卡舌上方未过度填充托盘。
图2-69纸盘导轨
从www.Manualslib.com手册搜索引擎下载3。确保将纸盘宽度和长度导板设置为正确的纸张尺寸，然后将其安装到进纸匣中。
托盘，并且在填充标记上方和托盘上的卡舌上方未过度填充托盘。
图2-69纸盘导轨
图2-70纸张高度导板
4.确保已正确安装纸盘X的搓纸轮，进纸轮和分纸轮，并且没有损坏。
或磨损。
5.根据需要清洁或更换搓纸辊/进纸辊。
6.如果打印机有多个550张进纸器，请更换进纸器位置并进行测试。
7.检查供纸盒控制器PCA上传感器（J1904），进纸电机（J1903）上的连接器是否
纸盘3。
8.打开以下菜单：
ZHCN故障排除工具217
从www.Manualslib.com手册搜索引擎下载●管理
●故障排除
●诊断测试
9.使用纸盘/纸盒手动传感器测试来测试SR21，以验证传感器是否正常运行。
10.运行纸盘X搓纸/进纸电机驱动器测试，以验证进纸电机是否正常运行（听
以使电动机启动）。如果不是，请更换拾音器组件。
11.如果错误仍然存在，请更换搓纸组件。
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英文解释：
13.00.EE
Description
Unknown door open.
Recommended action
make sure that all of the doors and covers are closed.
13.A3.DX
Description
Media Delay Jam in Tray X.
Media did not reach the Tray 3 Feed sensor (SR21) in the designated amount of time printing from Tray X.
ENWW Tools for troubleshooting 215
Downloaded from www.Manualslib.com manuals search engine
The 550 Sheet feeders can be stacked for 3 extra trays. These trays have all the same sensors and
connectors.
● 13.A3.D3
Media did not reach the Tray 3 feed sensor in the designated amount of time printing from Tray 3.
● 13.A3.D4
Media did not reach the Tray 3 feed sensor in the designated amount of time printing from Tray 4.
● 13.A3.D5
Media did not reach the Tray 3 feed sensor in the designated amount of time printing from Tray 5.
Recommended action
1. Open Tray X, remove any jammed paper, and then close the tray.
2. Open and close the upper right door to allow the printer to attempt to clear the jam.
216 Chapter 2 Solve problems ENWW
Downloaded from www.Manualslib.com manuals search engine
3. Make sure that the tray width and length guides are set to the correct paper size being installed into the
tray and that the tray is not over filled above fill mark and over the tab on the tray.
Figure 2-69 Paper Tray guides
Figure 2-70 Paper height guides
4. Make sure that the Tray X pickup, feed, and separation roller are installed correctly and show no damage
or wear.
5. Clean or replace the pickup/feed rollers as needed.
6. If printer has multiple 550 sheet feeders swap feeder position and test.
7. Check the connectors at the sensor (J1904), feed motor (J1903), on the Paper Feeder controller PCA for
Tray 3.
8. Open the following menus:
ENWW Tools for troubleshooting 217
Downloaded from www.Manualslib.com manuals search engine
● Administration
● Troubleshooting
● Diagnostic Tests
9. Test SR21 using the Tray/Bin Manual sensor test to verify that the sensors are functioning correctly.
10. Run the Tray X pickup/feed motor drive test to verify that the feed motor is functioning correctly (listen
for the motor to activate). If it is not, replace the pickup assembly.
11. If the error persists, replace the paper pickup assembly
Description
Unknown door open.
Recommended action
make sure that all of the doors and covers are closed.
13.A3.DX
Description
Media Delay Jam in Tray X.
Media did not reach the Tray 3 Feed sensor (SR21) in the designated amount of time printing from Tray X.
ENWW Tools for troubleshooting 215
Downloaded from www.Manualslib.com manuals search engine
The 550 Sheet feeders can be stacked for 3 extra trays. These trays have all the same sensors and
connectors.
● 13.A3.D3
Media did not reach the Tray 3 feed sensor in the designated amount of time printing from Tray 3.
● 13.A3.D4
Media did not reach the Tray 3 feed sensor in the designated amount of time printing from Tray 4.
● 13.A3.D5
Media did not reach the Tray 3 feed sensor in the designated amount of time printing from Tray 5.
Recommended action
1. Open Tray X, remove any jammed paper, and then close the tray.
2. Open and close the upper right door to allow the printer to attempt to clear the jam.
216 Chapter 2 Solve problems ENWW
Downloaded from www.Manualslib.com manuals search engine
3. Make sure that the tray width and length guides are set to the correct paper size being installed into the
tray and that the tray is not over filled above fill mark and over the tab on the tray.
Figure 2-69 Paper Tray guides
Figure 2-70 Paper height guides
4. Make sure that the Tray X pickup, feed, and separation roller are installed correctly and show no damage
or wear.
5. Clean or replace the pickup/feed rollers as needed.
6. If printer has multiple 550 sheet feeders swap feeder position and test.
7. Check the connectors at the sensor (J1904), feed motor (J1903), on the Paper Feeder controller PCA for
Tray 3.
8. Open the following menus:
ENWW Tools for troubleshooting 217
Downloaded from www.Manualslib.com manuals search engine
● Administration
● Troubleshooting
● Diagnostic Tests
9. Test SR21 using the Tray/Bin Manual sensor test to verify that the sensors are functioning correctly.
10. Run the Tray X pickup/feed motor drive test to verify that the feed motor is functioning correctly (listen
for the motor to activate). If it is not, replace the pickup assembly.
11. If the error persists, replace the paper pickup assembly
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实际故障案例
3】故障案例：
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2】故障案例：
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1】故障案例：
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