错误代码： 13.D3.Bz |●13.D3.B1 |●13.D3.B2 |●13.D3.B3 |●13.D3.B4 |●13.D3.B5 |●13.D3.B6 |●13.D3.B7 |●13.D3.B8 |●13.D3.B9 | 惠普5系激光打印机 故障代码 其他系列也可以参考 | 二〇二一年五月二十七日
2021-06-01
错误代码： 13.D3.Bz
|●13.D3.B1 |●13.D3.B2 |●13.D3.B3 |●13.D3.B4 |●13.D3.B5 |●13.D3.B6 |●13.D3.B7 |●13.D3.B8 |●13.D3.B9
| 惠普5系激光打印机 故障代码 其他系列也可以参考 | 二〇二一年五月二十七日
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技术热线：朱师傅整理
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中文译本：
13.D3.Bz
描述
重张进纸到双面重张进纸
●13.D3.B1
定影器在“自动检测”特殊情况下以定影器模式进行打印，与“键入”“普通”有所区别。
●13.D3.B2
定影器正在以定影器模式正常打印。
●13.D3.B3
定影器以定影器模式“ Light 1”或“ Light 2”进行打印（请参阅事件日志辅助卡纸信息数字
适用于特定模式）。
●13.D3.B4
ZHCN故障排除工具233
定影器正在以定影器模式重磅1打印。
●13.D3.B5
定影器以重磅模式2打印。
●13.D3.B6
定影器在定影器模式下打印重介质3。
●13.D3.B7
定影器正在定影器模式下打印光泽纸1。
●13.D3.B8
定影器正在定影器模式下打印光泽纸2。
●13.D3.B9
定影器正在定影器模式下打印有光泽的介质3。
建议操作
1.确保客户使用的是HP原装墨盒，然后再次测试该打印机是否可以正常工作
或新墨盒。
2.以单面模式执行连续测试至少50页，以确保在出现问题的同时
打印仅双面打印。
3.从多个纸盘测试双面打印，以查看问题是否是纸盘特定的。
如果特定进纸匣发生卡纸，请解决进纸匣进纸问题。
4.确保纸盘设置正确。如果将纸盘1设置为ANY尺寸ANY类型，则将其设置为客户要尝试的尺寸
打印。
5.卸下双面打印器，并正确清洁打印机的双面打印路径是否有任何碎屑或灰尘。
6.正确检查并清洁状态电荷消除器。 （在转印辊旁边）。
7.确保已正确连接DC上所有与双工的连接。
8.如果需要，请更换双面装置和定影组件并进行测试。
描述
重张进纸到双面重张进纸
●13.D3.B1
定影器在“自动检测”特殊情况下以定影器模式进行打印，与“键入”“普通”有所区别。
●13.D3.B2
定影器正在以定影器模式正常打印。
●13.D3.B3
定影器以定影器模式“ Light 1”或“ Light 2”进行打印（请参阅事件日志辅助卡纸信息数字
适用于特定模式）。
●13.D3.B4
ZHCN故障排除工具233
定影器正在以定影器模式重磅1打印。
●13.D3.B5
定影器以重磅模式2打印。
●13.D3.B6
定影器在定影器模式下打印重介质3。
●13.D3.B7
定影器正在定影器模式下打印光泽纸1。
●13.D3.B8
定影器正在定影器模式下打印光泽纸2。
●13.D3.B9
定影器正在定影器模式下打印有光泽的介质3。
建议操作
1.确保客户使用的是HP原装墨盒，然后再次测试该打印机是否可以正常工作
或新墨盒。
2.以单面模式执行连续测试至少50页，以确保在出现问题的同时
打印仅双面打印。
3.从多个纸盘测试双面打印，以查看问题是否是纸盘特定的。
如果特定进纸匣发生卡纸，请解决进纸匣进纸问题。
4.确保纸盘设置正确。如果将纸盘1设置为ANY尺寸ANY类型，则将其设置为客户要尝试的尺寸
打印。
5.卸下双面打印器，并正确清洁打印机的双面打印路径是否有任何碎屑或灰尘。
6.正确检查并清洁状态电荷消除器。 （在转印辊旁边）。
7.确保已正确连接DC上所有与双工的连接。
8.如果需要，请更换双面装置和定影组件并进行测试。
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英文解释：
13.D3.Bz
Description
Multi-feed to duplex re-feed jam
● 13.D3.B1
The fuser is printing in fuser mode Auto Sense special case distinguished from "typed" Normal.
● 13.D3.B2
The fuser is printing in fuser mode Normal.
● 13.D3.B3
The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam information digits
for specific mode).
● 13.D3.B4
ENWW Tools for troubleshooting 233
Downloaded from www.Manualslib.com manuals search engine
The fuser is printing in fuser mode Heavy 1.
● 13.D3.B5
The fuser is printing in fuser mode Heavy 2.
● 13.D3.B6
The fuser is printing in fuser mode Heavy media 3.
● 13.D3.B7
The fuser is printing in fuser mode Glossy media 1.
● 13.D3.B8
The fuser is printing in fuser mode Glossy media 2.
● 13.D3.B9
The fuser is printing in fuser mode Glossy media 3.
Recommended action
1. Make sure that customer is using HP Genuine cartridge and again test this printer with another working
or new cartridge.
2. Perform the continuous test in simplex mode at least 50 pages to make sure that issue is occurring while
printing duplex printing only.
3. Test duplexing from multiple trays to see if issue is TRAY specific or not.
If jam occurs from specific tray Troubleshoot tray pick and feed issue.
4. Make sure Tray is set correctly. If Tray 1 is set to ANY size ANY Type set it to the size customer is trying to
print on.
5. Remove the duplexer and clean the printer duplex path properly for any debris or dust.
6. Check and Clean the status charge eliminator properly. (Next to transfer roller).
7. Ensure all connections to duplex on the DC are properly seated.
8. If needed replace the Duplex unit and the Fusing assembly and test.
Description
Multi-feed to duplex re-feed jam
● 13.D3.B1
The fuser is printing in fuser mode Auto Sense special case distinguished from "typed" Normal.
● 13.D3.B2
The fuser is printing in fuser mode Normal.
● 13.D3.B3
The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam information digits
for specific mode).
● 13.D3.B4
ENWW Tools for troubleshooting 233
Downloaded from www.Manualslib.com manuals search engine
The fuser is printing in fuser mode Heavy 1.
● 13.D3.B5
The fuser is printing in fuser mode Heavy 2.
● 13.D3.B6
The fuser is printing in fuser mode Heavy media 3.
● 13.D3.B7
The fuser is printing in fuser mode Glossy media 1.
● 13.D3.B8
The fuser is printing in fuser mode Glossy media 2.
● 13.D3.B9
The fuser is printing in fuser mode Glossy media 3.
Recommended action
1. Make sure that customer is using HP Genuine cartridge and again test this printer with another working
or new cartridge.
2. Perform the continuous test in simplex mode at least 50 pages to make sure that issue is occurring while
printing duplex printing only.
3. Test duplexing from multiple trays to see if issue is TRAY specific or not.
If jam occurs from specific tray Troubleshoot tray pick and feed issue.
4. Make sure Tray is set correctly. If Tray 1 is set to ANY size ANY Type set it to the size customer is trying to
print on.
5. Remove the duplexer and clean the printer duplex path properly for any debris or dust.
6. Check and Clean the status charge eliminator properly. (Next to transfer roller).
7. Ensure all connections to duplex on the DC are properly seated.
8. If needed replace the Duplex unit and the Fusing assembly and test.
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实际故障案例
3】故障案例：
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2】故障案例：
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1】故障案例：
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