错误代码： 41.XX.YZ |42.XX.YZ | 47.00.XX | 47.01.XX |47.02.XX |47.03.XX |47.04.XX |47.05.00 |47.06.XX || 惠普5系激光打印机 故障代码 其他系列也可以参考 | 二〇二一年五月二十七日
2021-06-01
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技术热线：朱师傅整理
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中文译本：
41.XX.YZ错误要继续，请触摸“确定”描述
本节涵盖了前面各节中未涵盖的所有其他错误，形式为41.XX.YZ。
发生打印机错误。
XX =错误类型
Y =定影模式
Z =进纸盘
●XX = 02光束检测打印错误
●XX = 09次热敏电阻异常高
●XX = 10拾取失败。
●XX = 11非法双工。
●XX = 18扫描线倾斜度调整
●XX = 20感光鼓HV
●Y = 0：照片媒体（1、2或3）
●Y = 1：自动感应（正常）
●Y = 2：标准（非自动感应输入）
●Y = 3：轻型介质1、2或3模式
●Y = 4：重磅介质1
ZHCN故障排除工具251
可从www.Manualslib.com手册搜索引擎下载●Y = 5：重磅介质2
●Y = 6：重磅介质3
●Y = 7：光面纸1
●Y = 8：光面纸2
●Y = 9：光面纸3
●Y = A：光面膜
●Y = B：OHT
●Y = C：标签
●Y = D：信封1、2或3模式
●Y = E：粗糙
●Y = F：其他模式
●Z = 0信封进纸器
●Z = 1纸盘1
●Z = 2纸盘2
●Z = 3纸盘3
●Z = 4纸盘4
●Z = 5纸盘5
●Z = 6纸盘6
●D双工器
建议操作
1.要清除消息，请触摸确定按钮。
2.如果再次显示该消息，请关闭打印机，然后再次打开。
3.如果错误仍然存在，请更换DC Controller PCA。
42.XX.YZ错误消息
42.XX.YZ
描述
内部系统故障
建议操作
1.关闭打印机电源，然后再打开，然后重试。
2.如果错误仍然存在，请使用以下命令中的“部分清除”项目从活动分区中清除固件映像。
Preboot菜单。
252第2章解决问题ZHCN
从www.Manualslib.com手册搜索引擎下载47.XX.XX错误消息
47.00.XX
描述
反向通道内部错误。
建议操作
1.关闭打印机，然后再次打开。
2.重新发送打印作业。
3.如果错误仍然存在，请使用“预引导”菜单中的“部分清除”项目清除活动分区。
47.01.XX
描述
图像转换器内部错误。
建议操作
1.关闭打印机，然后再次打开。
2.重新发送打印作业。
3.如果错误仍然存在，请使用“预引导”菜单中的“部分清除”项目清除活动分区。
47.02.XX
描述
作业解析器内部错误。
建议操作
1.关闭打印机，然后再次打开。
2.重新发送打印作业。
3.如果错误仍然存在，请使用“预引导”菜单中的“部分清除”项目清除活动分区。
47.03.XX
描述
打印作业内部错误。
建议操作
1.关闭打印机，然后再次打开。
2.重新发送打印作业。
3.如果错误仍然存在，请使用“预引导”菜单中的“部分清除”项目清除活动分区。
ZHCN故障排除工具253
从www.Manualslib.com手册搜索引擎下载47.04.XX
描述
后台打印程序9100内部错误。
建议操作
1.关闭打印机，然后再次打开。
2.重新发送打印作业。
3.如果错误仍然存在，请使用“预引导”菜单中的“部分清除”项目清除活动分区。
47.05.00
描述
打印后台处理程序框架内部错误。
建议操作
1.关闭打印机，然后再次打开。
2.重新发送打印作业。
3.如果错误仍然存在，请使用“预引导”菜单中的“部分清除”项目清除活动分区。
47.06.XX
描述
打印应用程序内部错误。
建议操作
1.关闭打印机，然后再次打开。
2.重新发送打印作业。
3.如果错误仍然存在，请使用“预引导”菜单中的“部分清除”项目清除活动分区。
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英文解释：
41.XX.YZ Error To continue, touch
“OK”
Description
This section covers all other errors of the form 41.XX.YZ not covered in the previous sections.
A printer error has occurred.
XX = error type
Y = fuser mode
Z = input tray
● XX = 02 Beam detect misprint
● XX = 09 Sub thermistor abnormally high
● XX = 10 Pickup failure.
● XX = 11 Illegal Duplex.
● XX = 18 Scan line inclination adjustment
● XX = 20 Image drum HV
● Y = 0: Photo Media (1, 2, or 3)
● Y = 1: Auto Sense (Normal)
● Y = 2: Normal (typed not from Auto Sense)
● Y = 3: Light media 1, 2, or 3 mode
● Y = 4: Heavy media 1
ENWW Tools for troubleshooting 251
Downloaded from www.Manualslib.com manuals search engine
● Y = 5: Heavy media 2
● Y = 6: Heavy media 3
● Y = 7: Glossy media 1
● Y = 8: Glossy media 2
● Y = 9: Glossy media 3
● Y = A: Glossy film
● Y = B: OHT
● Y = C: Label
● Y = D: Envelope 1, 2, or 3 mode
● Y = E: Rough
● Y = F: Other mode
● Z = 0 Envelope feeder
● Z = 1 Tray 1
● Z = 2 Tray 2
● Z = 3 Tray 3
● Z = 4 Tray 4
● Z = 5 Tray 5
● Z = 6 Tray 6
● D Duplexer
Recommended action
1. To clear the message, touch the OK button.
2. If the message displays again, turn the printer off, and then on again.
3. If the error persists, replace the DC Controller PCA.
42.XX.YZ Error Messages
42.XX.YZ
Description
Internal system failure
Recommended action
1. Turn the printer off then on, and retry.
2. If the error persists, clear the firmware image from the active partition by using the Partial Clean item in
the Preboot menu.
252 Chapter 2 Solve problems ENWW
Downloaded from www.Manualslib.com manuals search engine
47.XX.XX Error Messages
47.00.XX
Description
Back channel internal error.
Recommended action
1. Turn the printer off, and then on again.
2. Re-send the print job.
3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot menu.
47.01.XX
Description
Image transformer internal error.
Recommended action
1. Turn the printer off, and then on again.
2. Re-send the print job.
3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot menu.
47.02.XX
Description
Job parser internal error.
Recommended action
1. Turn the printer off, and then on again.
2. Re-send the print job.
3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot menu.
47.03.XX
Description
Print job internal error.
Recommended action
1. Turn the printer off, and then on again.
2. Re-send the print job.
3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot menu.
ENWW Tools for troubleshooting 253
Downloaded from www.Manualslib.com manuals search engine
47.04.XX
Description
Print spooler 9100 internal error.
Recommended action
1. Turn the printer off, and then on again.
2. Re-send the print job.
3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot menu.
47.05.00
Description
Print spooler framework internal error.
Recommended action
1. Turn the printer off, and then on again.
2. Re-send the print job.
3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot menu.
47.06.XX
Description
Print application internal error.
Recommended action
1. Turn the printer off, and then on again.
2. Re-send the print job.
3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot menu.
Description
This section covers all other errors of the form 41.XX.YZ not covered in the previous sections.
A printer error has occurred.
XX = error type
Y = fuser mode
Z = input tray
● XX = 02 Beam detect misprint
● XX = 09 Sub thermistor abnormally high
● XX = 10 Pickup failure.
● XX = 11 Illegal Duplex.
● XX = 18 Scan line inclination adjustment
● XX = 20 Image drum HV
● Y = 0: Photo Media (1, 2, or 3)
● Y = 1: Auto Sense (Normal)
● Y = 2: Normal (typed not from Auto Sense)
● Y = 3: Light media 1, 2, or 3 mode
● Y = 4: Heavy media 1
ENWW Tools for troubleshooting 251
Downloaded from www.Manualslib.com manuals search engine
● Y = 5: Heavy media 2
● Y = 6: Heavy media 3
● Y = 7: Glossy media 1
● Y = 8: Glossy media 2
● Y = 9: Glossy media 3
● Y = A: Glossy film
● Y = B: OHT
● Y = C: Label
● Y = D: Envelope 1, 2, or 3 mode
● Y = E: Rough
● Y = F: Other mode
● Z = 0 Envelope feeder
● Z = 1 Tray 1
● Z = 2 Tray 2
● Z = 3 Tray 3
● Z = 4 Tray 4
● Z = 5 Tray 5
● Z = 6 Tray 6
● D Duplexer
Recommended action
1. To clear the message, touch the OK button.
2. If the message displays again, turn the printer off, and then on again.
3. If the error persists, replace the DC Controller PCA.
42.XX.YZ Error Messages
42.XX.YZ
Description
Internal system failure
Recommended action
1. Turn the printer off then on, and retry.
2. If the error persists, clear the firmware image from the active partition by using the Partial Clean item in
the Preboot menu.
252 Chapter 2 Solve problems ENWW
Downloaded from www.Manualslib.com manuals search engine
47.XX.XX Error Messages
47.00.XX
Description
Back channel internal error.
Recommended action
1. Turn the printer off, and then on again.
2. Re-send the print job.
3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot menu.
47.01.XX
Description
Image transformer internal error.
Recommended action
1. Turn the printer off, and then on again.
2. Re-send the print job.
3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot menu.
47.02.XX
Description
Job parser internal error.
Recommended action
1. Turn the printer off, and then on again.
2. Re-send the print job.
3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot menu.
47.03.XX
Description
Print job internal error.
Recommended action
1. Turn the printer off, and then on again.
2. Re-send the print job.
3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot menu.
ENWW Tools for troubleshooting 253
Downloaded from www.Manualslib.com manuals search engine
47.04.XX
Description
Print spooler 9100 internal error.
Recommended action
1. Turn the printer off, and then on again.
2. Re-send the print job.
3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot menu.
47.05.00
Description
Print spooler framework internal error.
Recommended action
1. Turn the printer off, and then on again.
2. Re-send the print job.
3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot menu.
47.06.XX
Description
Print application internal error.
Recommended action
1. Turn the printer off, and then on again.
2. Re-send the print job.
3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot menu.
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实际故障案例
3】故障案例：
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2】故障案例：
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1】故障案例：
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