错误代码： 49.XX.YY | hp惠普5系激光打印机 故障代码 其他系列也可以参考 | 二〇二一年五月二十七日
2021-06-01
错误代码： 49.XX.YY | hp惠普5系激光打印机 故障代码 其他系列也可以参考 |
二〇二一年五月二十七日
--------------------------------------------------
技术热线：朱师傅整理
--------------------------------------------------
中文译本：
49.XX.YY错误消息
49.XX.YY错误要继续操作，请先关闭然后再打开
描述
发生固件错误。打印作业损坏，软件应用程序问题，非特定产品的打印
驱动程序，劣质的USB或网络电缆，不良的网络连接或错误的配置，无效
固件操作或不支持的附件可能导致此错误。
建议操作
1.关闭打印机，然后再打开。
2.如果错误仍然存在，请检查以下各项：
●该错误可能是由于网络连接问题引起的，例如接口电缆损坏，故障。
USB端口或无效的网络配置设置。
●错误可能是由于打印作业无效，打印驱动程序无效，
软件应用程序，或正在打印的文件有问题。
●升级打印机固件可能有助于解决该错误。有关更多信息，请参见打印机用户指南。
信息。
发生49错误时，用户会在控制面板上看到49.XXXX消息（其中XXXX替换为
字母和数字的组合）。出于多种原因，任何时候都可能会发生49错误。虽然
某些类型的49错误可能是由硬件故障引起的，更常见的是49错误是由硬件故障引起的。
在产品上打印特定文档或执行某些任务。
当要求产品执行不使用产品固件的操作时，最常发生49个错误
有能力或可能没有被设计成符合以下条件的产品，例如：
●使用不受支持的编程命令打印文件
●用户环境和用户与产品交互的独特结合
●与并非旨在与该产品一起使用的第三方解决方案进行接口
●特定的时间安排，网络流量或作业的并发处理
这些交互中的每一个都可能导致产品固件启动产品无法执行的操作
完成。在这种情况下，如果产品没有其他选择，则可能会显示错误。当这些
错误发生时，恢复的唯一方法是关闭产品电源然后再打开。
注意：LaserJet格式器PCA很少是49个服务错误的根本原因。请不要更换
格式化程序或闪存，除非故障排除已将格式化程序确定为根本原因。
如果错误仍然存在，请继续使用间歇性或持久性流程图进行故障排除49
文件c03122817，“ HP LaserJet FutureSmart设备”中的错误疑难解答（以适当者为准）
-49错误疑难解答（持续性和间歇性）”。
49.XX.YY错误要继续操作，请先关闭然后再打开
描述
发生固件错误。打印作业损坏，软件应用程序问题，非特定产品的打印
驱动程序，劣质的USB或网络电缆，不良的网络连接或错误的配置，无效
固件操作或不支持的附件可能导致此错误。
建议操作
1.关闭打印机，然后再打开。
2.如果错误仍然存在，请检查以下各项：
●该错误可能是由于网络连接问题引起的，例如接口电缆损坏，故障。
USB端口或无效的网络配置设置。
●错误可能是由于打印作业无效，打印驱动程序无效，
软件应用程序，或正在打印的文件有问题。
●升级打印机固件可能有助于解决该错误。有关更多信息，请参见打印机用户指南。
信息。
发生49错误时，用户会在控制面板上看到49.XXXX消息（其中XXXX替换为
字母和数字的组合）。出于多种原因，任何时候都可能会发生49错误。虽然
某些类型的49错误可能是由硬件故障引起的，更常见的是49错误是由硬件故障引起的。
在产品上打印特定文档或执行某些任务。
当要求产品执行不使用产品固件的操作时，最常发生49个错误
有能力或可能没有被设计成符合以下条件的产品，例如：
●使用不受支持的编程命令打印文件
●用户环境和用户与产品交互的独特结合
●与并非旨在与该产品一起使用的第三方解决方案进行接口
●特定的时间安排，网络流量或作业的并发处理
这些交互中的每一个都可能导致产品固件启动产品无法执行的操作
完成。在这种情况下，如果产品没有其他选择，则可能会显示错误。当这些
错误发生时，恢复的唯一方法是关闭产品电源然后再打开。
注意：LaserJet格式器PCA很少是49个服务错误的根本原因。请不要更换
格式化程序或闪存，除非故障排除已将格式化程序确定为根本原因。
如果错误仍然存在，请继续使用间歇性或持久性流程图进行故障排除49
文件c03122817，“ HP LaserJet FutureSmart设备”中的错误疑难解答（以适当者为准）
-49错误疑难解答（持续性和间歇性）”。
--------------------------------------------------
英文解释：
49.XX.YY Error Messages
49.XX.YY Error To continue turn off then on
Description
A firmware error occurred. Corrupted print jobs, software application issues, non-product specific print
drivers, poor quality USB or network cables, bad network connections or incorrect configurations, invalid
firmware operations, or unsupported accessories can cause this error.
Recommended action
1. Turn the printer off, and then on.
2. If the error persists, check the following:
● The error might be caused by a network connectivity problem, such as a bad interface cable, a bad
USB port, or an invalid network configuration setting.
● The error might be caused by the print job, due to an invalid print driver, a problem with the
software application, or a problem with the file being printed.
● Upgrading the printer firmware might help resolve the error. See the printer user guide for more
information.
When a 49 error occurs, the user sees a 49.XXXX message on the control panel (where XXXX is replaced by a
combination of letters and numbers). A 49 error might happen at any time for multiple reasons. Although
some types of 49 errors can be caused by hardware failures, it is more common for 49 errors to be caused by
printing a specific document or performing some task on the product.
49 errors most often occur when a product is asked to perform an action that the product firmware is not
capable of and might not have been designed to comply with, such as:
● Printing files with unsupported programming commands
● A unique combination of user environment and user interactions with the product
● Interfacing with a third-party solution that was not designed to work with the product
● Specific timing, network traffic, or concurrent processing of jobs
Each of these interactions could cause the product firmware to initiate an action that the product cannot
accomplish. In situations like this, the product might present the error if it has no other option. When these
errors occur, the only way to recover is to turn the product's power off and back on.
NOTE: LaserJet formatter PCAs are rarely the root cause of 49 service errors. Please do not replace the
formatter or flash unless troubleshooting has identified the formatter as the root cause.
If the error persists, continue troubleshooting with the flowcharts for either Intermittent or Persistent 49
error troubleshooting (whichever is appropriate) in document c03122817, “HP LaserJet FutureSmart Devices
- 49 Error Troubleshooting (Persistent and Intermittent)”.
49.XX.YY Error To continue turn off then on
Description
A firmware error occurred. Corrupted print jobs, software application issues, non-product specific print
drivers, poor quality USB or network cables, bad network connections or incorrect configurations, invalid
firmware operations, or unsupported accessories can cause this error.
Recommended action
1. Turn the printer off, and then on.
2. If the error persists, check the following:
● The error might be caused by a network connectivity problem, such as a bad interface cable, a bad
USB port, or an invalid network configuration setting.
● The error might be caused by the print job, due to an invalid print driver, a problem with the
software application, or a problem with the file being printed.
● Upgrading the printer firmware might help resolve the error. See the printer user guide for more
information.
When a 49 error occurs, the user sees a 49.XXXX message on the control panel (where XXXX is replaced by a
combination of letters and numbers). A 49 error might happen at any time for multiple reasons. Although
some types of 49 errors can be caused by hardware failures, it is more common for 49 errors to be caused by
printing a specific document or performing some task on the product.
49 errors most often occur when a product is asked to perform an action that the product firmware is not
capable of and might not have been designed to comply with, such as:
● Printing files with unsupported programming commands
● A unique combination of user environment and user interactions with the product
● Interfacing with a third-party solution that was not designed to work with the product
● Specific timing, network traffic, or concurrent processing of jobs
Each of these interactions could cause the product firmware to initiate an action that the product cannot
accomplish. In situations like this, the product might present the error if it has no other option. When these
errors occur, the only way to recover is to turn the product's power off and back on.
NOTE: LaserJet formatter PCAs are rarely the root cause of 49 service errors. Please do not replace the
formatter or flash unless troubleshooting has identified the formatter as the root cause.
If the error persists, continue troubleshooting with the flowcharts for either Intermittent or Persistent 49
error troubleshooting (whichever is appropriate) in document c03122817, “HP LaserJet FutureSmart Devices
- 49 Error Troubleshooting (Persistent and Intermittent)”.
--------------------------------------------------
实际故障案例
4】
故障案例：惠普cp5225彩色激光打印机
打印机报错49.38.07 | 惠普5225wxid_wu8kx2fasavc21白城 |
二〇二四年四月二日
等待反馈结果：
等待反馈结果：
--------------------------------------------------
3】故障案例：惠普打印机报错49.38.0c
| 河南y经理 | 二〇二四年三月十八日
1、刷固件
2、换主板
等待反馈结果：
Error
49.38.0C Error
49.38.0C Error
To continue, turn product off and th
--------------------------------------------------
2】
故障案例：惠普HP5525彩机提示代码49.38.07error turn power off then on. 错误代码 | 黑龙江付经理 haocai119 | 二〇二三年六月三十日
等待反馈结果：
49.38.07错误
关闭电源，然后再打开
--------------------------------------------------
1】
故障案例：惠普 hp Color LaserJet Pro MFP M281fdw 报错误代码：49 Service Error Turn off then
on （49 服务错误 先关机再开机 ） | 河南黄经理 | 二〇二三年一月十二日
1、软件问题数据问题
2、刷固件
3、换主板
等待反馈结果：
扫描开通重新登录查看更多
添加朱师傅微信咨询
